General Questions

Question : What is ?
Answer : is an E Commerce platform to connect with Artist across India to home of people who love and understand art and craft.

Question : How do I contact
Answer : If your questions are not answered here, please feel free to reach out to our Customer Care team at Email -id For a quick reply & escalation, please email aim to respond to all emails within 4 business hours.

Question : Where all Product shipped?
Answer : Crates ship anywhere in the India & US addresses.

Question : How do I update my shipping address?
Answer : You can update your shipping address at at any time from your My Account page, or sent a mail to

Question : Can I give Box of as a gift?
Answer : Of course! makes a wonderful gift! Simply visit our product page and purchase it, just shoot an email for request as Gift. Then, provide the recipient’s name and shipping address and continue through checkout!

Question : Do you offer gift wrapping of products too?
Answer : No !
Question : How do I report a problem with my crate/box?
Answer: We strive to ensure top quality for every crate. If you do find a problem with your crate, please let us know by emailing or by messaging through our chat forum.

Question : How can I give feedback?
Answer: We'd love to hear from you, you can review the product your bought or any product you like to on "product description"

Question : How can I be involved in creating Ideas?
Answer: We welcome ideas for new crates and projects we should consider - contact us any time! or write us at Cratly or drop a sms at : 991 007 9898

Last updated on 14th Jul 2015.

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