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General Questions

Question : What is Cratly.com ?
Answer : Cratly.com is an E Commerce platform to connect with Artist across India to home of people who love and understand art and craft.

Question : How do I contact Cratly.com?
Answer : If your questions are not answered here, please feel free to reach out to our Customer Care team at Email -id hello@cratly.com For a quick reply & escalation, please email ag@Cratly.com.We aim to respond to all emails within 4 business hours.

Question : Where all Cratly.com Product shipped?
Answer : Crates ship anywhere in the India & US addresses.

Question : How do I update my shipping address?
Answer : You can update your shipping address at at any time from your My Account page, or sent a mail to hello@cratly.com.


Gifting
   
Question : Can I give Box of Cratly.com as a gift?
Answer : Of course! Cratly.com makes a wonderful gift! Simply visit our product page and purchase it, just shoot an email for request as Gift. Then, provide the recipient’s name and shipping address and continue through checkout!

Question : Do you offer gift wrapping of products too?
Answer : No !
 
 
Other
 
Question : How do I report a problem with my crate/box?
Answer: We strive to ensure top quality for every crate. If you do find a problem with your crate, please let us know by emailing hello@cratly.com or by messaging through our chat forum.

Question : How can I give feedback?
Answer: We'd love to hear from you, you can review the product your bought or any product you like to on "product description"

Question : How can I be involved in creating Ideas?
Answer: We welcome ideas for new crates and projects we should consider - contact us any time! or write us at Cratly or drop a sms at : 991 007 9898


Last updated on 14th Jul 2015.

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